Privacy Policy

User Privacy Policy

This User Privacy Policy applies to your use of this website and all Social AniMall applications, services (including payment services), products and tools (collectively the "Services"), regardless of how you access or use these Services, including access via mobile devices and apps.

As described in our Payments Policy, your personal data may be processed by one or more third-party entities depending on your location and the location of the Social AniMall website on which a user completes a transaction with you. By using Social AniMall, you agree to the user terms and conditions of these third-party entities.

We collect your personal data when you use our Services, create a new Social AniMall account, provide us with information via a web form, add or update information in your Social AniMall account, participate in online community discussions or otherwise interact with us. We also collect personal data from other sources (such as credit agencies or bureaus, etc.)

We process your personal data for various purposes and based on several different legal bases that allow this processing. For example, we process your personal data to provide and improve our Services, to provide you with a personalized user experience on this website, to contact you about your Social AniMall account and our Services, to provide customer service, to provide you with personalized advertising and marketing communications, and to detect, prevent, mitigate and investigate fraudulent or illegal activity. We also share your information with third parties, including service providers acting on our behalf, for these purposes. In addition, we may share your personal data among Social AniMall group companies in order to fulfil our contract with you under the User Agreement and, if applicable, the Payments Policy.

 

We process your personal data in order to fulfil our contract with you and to provide you with our Services. This includes the following purposes:

  • Processing of data relating to you or your company for the purpose of entering into a contract with you and executing it.
  • Provision of our Services, including but not limited to enabling and performing transactions with other users (including the transmission of your personal data to other users where necessary to perform the transaction, including in cases of terminated, failed or subsequently voided transactions, e.g. by sharing your return address so a buyer may return an item), displaying your transaction and feedback history to you, providing and enhancing features such as payment processing, ratings and Social AniMall account management, providing other services you may use (as described in connection with such services), and ensuring the functionality of our Services. In connection with the provision of our Services, we will send you notifications relating to the execution of transactions and the use of our Services.
  • Enabling the delivery of purchased items by logistics/shipping service providers including notifications in connection with the delivery (such as tracking information), the latter to the extent permitted by applicable law without your consent.
  • Provision of our payment services in accordance with the Payments Policy.
  • Providing general customer support including the solution of problems with your Social AniMall account, arbitration of disputes, providing other services within the scope of customer service as well as enforcement of fee claims. For these purposes, we may contact you via email, telephone, SMS, push notification on your mobile device or by mail. If we contact you by telephone, in order to ensure efficiency, we may use automatically dialed calls with tape announcements or automated text messages in accordance with our User Agreement and Payments Policy, to the extent permitted by applicable law.
  • Processing of general location data (such as IP address or postal code) in order to provide you with location-based services (such as radius search and other content that is personalized on the basis of your general location data).
  • Enforcement of our User Agreement, Payments Policy, this User Privacy Policy and other rules and policies.
  • Publication and promotion of your listings and related content on the websites or in the applications, services and tools of cooperating third party operators of websites, applications, services and tools. When we share the content of your listings and any related personal data with third parties, we do so only on the basis of an agreement that limits the use of such personal data by the third party to the purposes necessary to fulfil its contractual obligations to us. Third party providers are contractually obliged to take appropriate security measures with regard to this data. Third party providers are strictly forbidden to pass on personal data contained in your listings to other third parties. 

 

Where necessary, we transmit your personal data to processors and the following recipients for one or several of the purposes described above:

  • Other Social AniMall users
  • External service providers and shipping companies (such as DHL, UPS, etc.)
  • Payment service providers 
  • External operators of websites, applications, services and tools

 

We process your personal data in order to comply with legal obligations to which we are subject. This includes the following purposes:

  • Participation in investigations and proceedings (including judicial proceedings) conducted by public authorities or government agencies, in particular, for the purpose of detecting, investigating and prosecuting illegal acts.
  • Prevention, detection and mitigation of illegal activities (e.g. fraud, money laundering and terrorist financing).
  • Complying with information requests from third parties based on any statutory information rights they have against us (e.g. in the event of an intellectual property infringement, product piracy, or other unlawful activity).
  • Ensuring the information security of our Services.
  • Retention and storage of your personal data to comply with specific legal retention requirements (for more information on Social AniMall's storage of your data, see Data Storage section).

 

Where necessary, we transmit your personal data to processors and the following recipients for one or several of the purposes described above:

  • Law enforcement agencies, courts, government agencies or public authorities, intergovernmental or supranational bodies (in connection with our payment services provided in the EU for sellers in particular with regard to compliance with Luxembourg laws concerning FATCA dated July 7, 2015 and concerning the OECD Common Reporting Standard dated December 18, 2015).
  • Third parties based on statutory information claims against us
  • Third party service providers
  • Third parties who are involved in judicial proceedings, in particular, if they submit a legal order, court order or equivalent legal order to us.
  • Credit agencies, bureaus, or associations, if required by applicable law (e.g. information on payment delays, payment defaults or other irregularities that may be relevant to your credit report).

 

We process your personal data in order to protect your vital interests or the vital interests of another natural person. This includes the following purposes:

  • Prevention, detection, mitigation and investigation of unlawful activities that may result in impairment of your vital interests or the vital interests of another natural person, unless there is a statutory obligation to this effect.

 

Where necessary, we transmit your personal data to processors and the following recipients for one or several of the purposes described above:

  • Law enforcement agencies, courts, government agencies or public authorities, intergovernmental or supranational bodies
  • Third parties who are involved in judicial proceedings
  • External service providers

 

We process your personal data where necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms. In order to reconcile our legitimate interests with your rights, we have introduced appropriate control mechanisms. On this basis, we process your data for the following purposes:

  • Participation in proceedings (including judicial proceedings) conducted by courts, law enforcement agencies, government agencies or public authorities, intergovernmental or supranational bodies, in particular for the purpose of detecting, investigating and prosecuting illegal acts, unless there is a statutory obligation to this effect, and we may legitimately assume that the disclosure of the data is necessary to avert imminent disadvantages or to report a suspicion of an illegal act. In such cases, we will only disclose what we believe is necessary, such as your name, city, zip code, telephone number, email address, (previous) user names, IP address, fraud complaints, bidding and listing history.
  • Protection of the legitimate interests of third parties in connection with civil law disputes, unless there is a statutory obligation to this effect, if we may legitimately assume that it is necessary to disclose the data to such third parties in order to avert imminent disadvantages.
  • Prevention, detection, mitigation and investigation of fraud, security breaches and other prohibited or unlawful activities, including the assessment of corresponding risks (e.g. through the use of captchas or the telephone number stored in your Social AniMall account for two-factor authentication), unless there is a statutory obligation to this effect.
  • Monitoring and improvement of the information security of our Services, unless there is a statutory obligation to this effect.
  • Performance of identity checks, creditworthiness and other financial standing checks, evaluation of applications and comparison of information for accuracy and verification purposes.
  • Automatic filtering and, where necessary, manual review of messages sent through our messaging tools to prevent fraudulent or suspicious activity or violations of our User Agreement or other rules and policies.
  • Provision of functions for users that make the processing of transactions easier or more convenient (e.g. administration of several delivery addresses).
  • Analysis and improvement of the Services from Social AniMall, e.g., by reviewing site usage data or information from users about blocked or crashed pages in order to identify and solve problems and to provide you with an improved user experience, including as part of product development.
  • Analysis of telephone conversations with our customer service that we recorded with your consent.
  • Advertisements by mail (according to your communication preferences in your Social AniMall account).
  • To the extent permitted by applicable law without your consent, communications with you via electronic mail (e.g. email or text message) or telephone to offer you vouchers, discounts and special offers, to conduct opinion polls and surveys, and to inform you about our Services (according to your communication preferences in your Social AniMall account). If you do not wish to receive marketing communications from us, you can also unsubscribe by clicking on the link in the email you received. For technical reasons, the implementation may take a few days.
  • Customization of page content to display the items and services you may like based on the actions you take.
  • Evaluation of the quality and success of our email marketing campaigns (e.g. through analysis of opening and click rates).
  • Assessment of the service status (e.g. on the basis of tracking information if sellers use shipping labels from shipping providers via Social AniMall or provide tracking numbers).
  • Offering of partner and bonus programs and other co-branded marketing efforts, e.g. co-branded credit cards in collaboration with a third party credit card issuer.
  • Provision of shared content and services (such as registration for services, transaction processing and customer service) with Social AniMall cooperating payment service providers.
  • Initiation, preparation and execution of a company acquisition, e.g., in the event of a merger with another company or takeover by another company. If such an event occurs, we will require the merged entity to comply with this User Privacy Policy with respect to your personal data. Should your personal data be processed for any purpose not specified in this User Privacy Policy, you will be informed in advance of the processing of your data for this new purpose.
  • Assertion of or defense against legal claims, including those asserted by one Social AniMall user against another Social AniMall user.

Where necessary, we transmit your personal data to processors and the following recipients for one or several of the purposes described above:

  • External service providers
  • Other Social AniMall users
  • Law enforcement agencies, courts, government agencies or public authorities, intergovernmental or supranational bodies
  • Third parties who are involved in judicial proceedings
  • Payment service providers including the PayPal Inc. group of companies
  • Credit agencies or bureaus, data verification services, risk assessment vendors and collections agencies (e.g. information about payment delays, payment defaults, or other irregularities that may be relevant to your credit report, or that we use to confirm your identity, model risk, establish credit limits, or collect unpaid debts)
  • Other companies in the context of a company acquisition
  • Third parties in the event of an investigation for fraud, intellectual property infringement, retail crime, stolen goods, product piracy or other unlawful activity, if we, in our sole discretion, deem the investigation of such incident necessary or useful. In such cases, we will disclose the seller's name, address, city, zip code, country, telephone number, email address and company name to the third party and bind the third party by a worldwide non-disclosure agreement to treat the data as confidential.

 

With your consent, we process your personal data for the following purposes:

  • Personalization, measurement and improvement of our and third party advertisements in our online offerings, the online offerings of other third parties
  • Marketing communications by telephone or electronic mail (such as email or SMS), including communications by third parties, unless these communications are permitted without your consent under applicable law. We may engage third parties to send marketing communications on our behalf
  • Processing of your precise location data to provide location-based services
  • Provision of a single sign-on service allowing you to register or log-in to third party services using your Social AniMall log-in credentials
  • Processing of your personal data on the basis of your consent, which you have given so that we or third parties can enable you to use certain services or make them available to you

 

Where necessary, we transmit your personal data to processors and the following recipients for one or several of the purposes described above:

  • External service providers
  • Third parties using our single sign-on service (as authorized by you in each single case)
  • Other third parties with whom we partner to offer you specific services (as described at the collection of the respective user consent)
  • Third party financial institutions with whom we partner to offer financial products to you, for them to provide joint content and services (such as, registration, transactions and customer support). These third party financial institution partners will use your personal data to send you marketing communications only if you have requested their services

Some recipients of your personal data are located outside your country or have offices in countries where data protection laws may provide a different level of protection than the laws in your country. We will only transfer your personal data from the European Economic Area (EEA) to third countries, i.e. countries outside the EEA, on the basis of appropriate safeguards. Third countries providing an adequate level of data protection according to the European Commission currently include Andorra, Argentina, Canada (for companies covered by the Personal Information Protection and Electronic Documents Act), Switzerland, the Faroe Islands, Guernsey, the State of Israel, the Isle of Man, Japan, Jersey, New Zealand and Uruguay

 

Data Storage

Your personal data will be stored by us and our service providers in accordance with applicable data protection laws to the extent necessary for the processing purposes set out in this User Privacy Policy. Subsequently, we will delete your personal data in accordance with our data retention and deletion policy or take steps to properly render the data anonymous, unless we are legally obliged to keep your personal data longer (e.g. for legal compliance, tax, accounting or auditing purposes). As far as legally permissible or required, we restrict the processing of your data instead of deleting it (e.g. by restricting access to it). This applies in particular to cases where we may still need the data for the execution of the contract or for the assertion of or defense against legal claims, or where such retention is otherwise required or permitted by law. In these cases, the duration of the restriction of processing depends on the respective statutory limitation or retention periods. The data will be deleted after the relevant limitation or retention periods have expired.

How long we retain personal data may vary depending on the Services we provide and our legal obligations under applicable national law. The following factors typically affect the retention period:

  • Necessity for the provision of our Services
    This includes such things as executing the User Agreement with you, maintaining and improving the performance of our products, keeping our systems secure, and maintaining appropriate business and financial records. Most of our retention periods are determined on the basis of this general rule.
  • Special categories of personal data
    If we store special categories of personal data (i.e., personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic or biometric data which is being processed for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person's sex life or sexual orientation), a shorter retention period is usually appropriate.
  • Consent-based processing of personal data
    If we process personal data on the basis of consent (including consent to the extended storage), we store the data for as long as necessary in order to process it according to your consent.
  • Statutory, contractual or other similar obligations
    Corresponding storage obligations may arise, for example, from laws or official orders. It may also be necessary to store personal data with regard to pending or future legal disputes. Personal data contained in contracts, notifications and business letters may be subject to statutory storage obligations depending on national law.

 

Cookies & similar technologies

When you use our Services, we and selected third parties may use cookies and similar technologies to provide you with a better, faster and safer user experience or to show you personalized advertising. Cookies are small text files that are automatically created by your browser and stored on your device when you use the Services.

Our cookies and similar technologies have different functions:

  • They may be technically necessary for the provision of our Services
  • They help us optimize our Services technically (e.g. monitoring of error messages and loading times)
  • They help us improve your user experience (e.g. save font size and form data entered)
  • They allow us to show you more relevant advertisements

We use cookies and similar technologies that remain on your device only as long as your browser is active (session cookies), as well as cookies and similar technologies that remain on your device longer (persistent cookies). Where possible, we take appropriate security measures to prevent unauthorized access to our cookies and similar technologies. A unique ID ensures that only we and/or selected third parties have access to cookie data.

Information Shared with Other Users

Other users have access to the information you share on Social AniMall or disclose to other users. For example, other users can see your bids, purchases, items for sale, saved interests, sellers and searches, storefronts, feedback, ratings, product reviews and associated comments. Other users can also see any information you chose to share in your profile.

When you use our Services, your public user ID may be displayed and available to the public and associated with all of your public Social AniMall activity. Notices sent to other users about suspicious activity and notice violations on our sites may refer to your public user ID and specific items. Accordingly, if you use a username that allows others to identify you, these others may be able to identify your Social AniMall activities.

To help protect your personal data, we allow only limited access to other users' contact, shipping and financial information as necessary to facilitate your transactions and collect payments. However, when users are involved in a transaction, they have access to each other's name, user ID, email address and other contact and shipping information. For example, we may allow users to exchange telephone numbers in order to contact each other prior to completing a transaction (e.g. a seller may opt to share their telephone number with a buyer so that the buyer may call with questions about a listed item). In this case, sellers are prohibited from using a buyer's telephone number for other purposes (e.g. completing a transaction off Social AniMall or adding the buyer to a marketing list).

Your responsibilities over transactional information you receive through Social AniMall. When you complete a transaction with another user (or a transaction has been cancelled, failed, or subsequently invalidated), we may provide you with the other user's personal data (such as name, username, email address, contact information, shipping and billing information, or return address). Independent from us, you are the controller of such data and responsible for any processing that you perform after we have shared this data with you, including compliance with any limitations imposed by this User Privacy Policy and our User Agreement.

Unless you act for purely personal purposes, we recommend that you explain your data processing activities in your own privacy notice and protect the privacy of other users. As a seller, you must in any case comply with the applicable data protection laws and in particular protect the rights of other users as data subjects, e.g. give them the opportunity to access the personal data collected by you and demand that it be erased.

You may only use the personal data that you have access to for Social AniMall transaction-related purposes, or for other Services offered through Social AniMall (such as shipping, fraud complaints, and member-to-member communications), and for purposes expressly consented by the user to whom the data relates. Using personal data of other users that you have access to for any other purpose, such as adding them to a mailing list without their express consent, constitutes a violation of our User Agreement.

Personal data relating to third parties

If you provide us with personal data relating to another person, you must obtain the consent of this person or the disclosure of the data to us must be otherwise legally permissible. You must inform the other person of how we process personal data in accordance with our User Privacy Policy.

Some of the personal data that you provide to us (e.g. data by which we can identify you) are required to enter into the User Agreement and the Payments Policy. For example, under the Payments Policy you must provide us with certain identification information including legal name, date of birth, and tax identification number or social security number so that we may fulfil our legal "Know Your Customer" (KYC) obligations. As described elsewhere in our User Privacy Policy and in the Payments Policy, we may share this data in order to facilitate transactions and with service providers, including payment processors, credit agencies and bureaus. Although the provision of any other personal data (e.g. address and shipping data) is voluntary, it may be necessary for the use of our Services, such as bidding, purchase and sales data to complete a transaction.

Children's Privacy

Our services are not intended for the use by children. We do not knowingly collect personal data from users who are considered children under applicable national laws. Under our User Agreement, children are not permitted to use our Services.

 

California Privacy Notice

Effective date: December 1, 2021

This California Privacy Notice is provided as a supplement to our Privacy Policy and includes information on how you can exercise your rights under the California Consumer Privacy Act (“CCPA”). This California Privacy Notice does not apply to the personal information we collect from employees or job applicants.

1.  Collection of personal information

1.1  Categories of personal information that we collect about California consumers

  • Identifiers, such as name, alias, postal address, unique personal identifier, online identifier, internet protocol (IP) address, email address, account name, social security number, driver’s license number, passport number or other similar identifiers.
  • Customer Records, such as physical characteristics or description, telephone number, bank account number, credit card number, debit card number, or any other financial information.
  • Personal Characteristics or Traits, such as demographic data.
  • Customer Account Details / Commercial Information, such as records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
  • Internet Usage Information, such as browsing history, search history, and information regarding a consumer’s interaction with our website, application or advertisement.
  • Geolocation Data, such as physical location or movements and travel patterns.
  • Sensory Data, such as audio recordings of customer service calls.
  • Professional or Employment-Related Data, such as position, role, occupation, previous work experience or current or former employer. 
  • Inferences derived from personal information, such as information about your interests or purchase preferences.

1.2  Categories of sources of personal information that we collect

We receive personal information from a variety of sources, including directly from you, your devices, or from our partners. The categories of sources from which personal information is collected includes:

  • You
  • Social AniMall customers
  • Advertising networks
  • Service providers (including Internet service providers or ISPs)
  • Government entities and other public sources
  • Operating systems and platforms
  • Social networks
  • Data brokers and other data providers
  • Vendors and suppliers
  • Credit agencies or bureaus
  • Other sources as listed in our User Privacy Policy

1.3  Business or commercial purpose for collection

To understand the purposes for which we collect personal information, please review the relevant sections of our entire User Privacy Policy above.

2.  Categories of personal information disclosed for a business purpose

We share personal information with service providers and other vendors. The following Table 2.1 lists the categories of personal information disclosed for a business purpose and the categories of recipients who have received this personal information. Please note that not every one of the following categories may apply to your personal information.

Table 2.1 

Category of Personal Information Disclosed for a Business Purpose

Categories of Recipients 

  1. Identifiers
  2. Customer Records
  3. Personal Characteristics or Traits
  4. Customer Account Details / Commercial Information
  5. Internet Usage Information
  6. Geolocation Data
  7. Sensory Data
  8. Professional or Employment-Related Data
  9. Inferences derived from Personal Information
  • Service providers
  • Credit agencies (when required by law) 
  • Financial institutions
  • Government authorities and agencies

 

 

3. Categories of personal information “sold”

The following Table 3.1 lists the categories of personal information “sold” and the categories of recipients who have received this information. The CCPA’s definition of “sale” is broad and includes sharing practices common among online marketplaces.

We identify in the table below as a “sale” the categories of personal information that we disclosed to third parties for advertising purposes, which allows them to tailor your online experience, provide relevant content to you and measure its effectiveness. 

Table 3.1

Category of Personal Information “Sold”

Categories of Recipients 

  1. Identifiers
  2. Internet Usage Information
  3. Inferences derived from Personal Information
  • Advertising networks

 

4.  Children

We do not knowingly collect, disclose, or sell the personal information of consumers under the age of 16. According to our User Agreement, children under the age of 18 are not permitted to use our Services. If you are a parent or guardian and become aware that your child has provided us with personal information, please contact us and we will work with you to address the issue.

5.  CCPA Rights

The CCPA provides various rights to California consumers. These include rights to access, deletion, opt-out, and non-discrimination. This section provides more information about each right and how California consumers can exercise these rights under the CCPA. The CCPA does not currently extend certain privacy rights to consumers for personal information collected from the business in the employment-related context (such as from employees or job applicants).

For Social AniMall to fulfill your request, you must provide sufficient information for us to reasonably verify that you are the consumer from whom we collected the personal information. The information you send for us to verify your identity will be used for this purpose only. If we are unable to verify your identity or if we suspect fraudulent activity, we may decline to comply with your request. 

We will make commercially reasonable efforts to identify your personal information that we collect, process, store, disclose and otherwise use and to respond to your requests. We reserve the right to charge a reasonable fee, or decline to act upon a request, if it is excessive or overly burdensome. If we deny your request, we will explain the reasons in our response.

5.1  Right to access

  • The right to access (also called a “request to know”)
    • California consumers have the right to request that we disclose the personal information that we collect, use, disclose, and sell. This includes the right to request the categories of personal information we have collected about them, the categories of sources of personal information, the business or commercial purpose for collecting or selling personal information, the categories of third parties with whom we share or sell personal information, and the specific pieces of personal information we have collected.
    • We try to fulfill access requests within 45 days of receiving the request. If we need more time or additional information to fulfill your request, we will write to let you know.
  • How to exercise the right to access
    • Registered Social AniMall users with accounts
      • If you are a registered Social AniMall user with an account in good standing, you can request a copy of the data we hold about you at any time by emailing us with your Social AniMall account information. We will verify your identity using your existing username and password prior to allowing you to make a request.
    • Non-registered Social AniMall users (e.g. guest users) or Social AniMall users with suspended accounts
      • For non-registered Social AniMall users and Social AniMall users with suspended accounts, you may submit your request through our Privacy Center webform or email.
      • As outlined on our Policies, Social AniMall is required to verify the identity of everyone to whom we release personal information. Please include your first name, last name, country of residence, and the email address you used for any guest transactions you made. Before fulfilling your data request, we’ll ask you for Proof Of Identity (POI) and Proof Of Address (POA) to ensure that we are only releasing personal information to authorized parties.
      • The POI/POA you provide will be used solely for the purpose of identity verification related to this transaction (i.e. the release of personal information) and will be processed and stored in accordance with  our User Privacy Policy.
      • You may also contact Customer Service to submit your access request.
    • Authorized agents
      • If you are a registered agent and want to submit a request on behalf of a California consumer with a registered Social AniMall account in good standing, you should work with the user to submit an access request directly through his or her account.
      • If you are submitting a request on behalf of a person without a registered Social AniMall account or an Social AniMall user with a suspended account, you may submit the request on their behalf and state in the request that “I am a third party making a request on behalf of a data subject.”
      • You will need to provide POI and POA for the consumer on whose behalf you are submitting the request and proof that you are authorized to act on their behalf. Only after verifying both your authorization to act and proof of the requestor’s identity will we fulfill the request. Please note that the report containing a copy of the requestor’s personal data will be sent directly to the requestor at the email address he or she uses for Social AniMall transactions.
      • If the name, address, or email address you provide us for the requestor does not match what is in our records, we will not be able to process the request.

5.2  Right to deletion

  • The right to deletion
    • Subject to some exceptions, California consumers have the right to request the deletion of the personal information we have collected from them. 
    • Deletion requests may take between 30 and 60 days to fulfill, or longer depending on technical limitations.
  • How to exercise the right to deletion
    • Registered Social AniMall users with accounts
      • If you are a registered Social AniMall user with an account in good standing, you may submit your deletion request through email at the above contact information. We will verify you using your existing username and password prior to allowing you to make a request.
    • Non-registered Social AniMall users (e.g. guest users) or Social AniMall users with suspended accounts
      • For non-registered Social AniMall users and Social AniMall users with suspended accounts, you may submit your deletion request through email at the above contact information.
      • Social AniMall is required to verify the identity of everyone who makes a deletion request. Please include your first name, last name, country of residence, and the email address you used for any guest transactions you made. Before fulfilling your request, we’ll ask you for POI and POA to ensure that we are only deleting personal information for authorized parties.
      • The POI/POA you provide will be used solely for the purpose of identity verification related to this transaction (i.e. the deletion of personal information) and will be processed and stored in accordance with our User Privacy Policy.
      • You may also contact our Customer Service to submit your deletion request.
    • Authorized agents
      • If you are a registered agent and want to submit a request on behalf of a California consumer with a registered Social AniMall account in good standing, you should work with the user to submit a deletion request directly through his or her account.
      • If you are submitting a request on behalf of a person without a registered Social AniMall account or an Social AniMall user with a suspended account, you may submit the request through our Privacy Center webform or email by clicking here and selecting “I am a third party making a request on behalf of a data subject.”
      • You will need to provide POI/POA for the consumer on whose behalf you are submitting the request and proof that you are authorized to act on their behalf. Only after verifying both your authorization to act and proof of the requestor’s identity will we fulfill the request.
      • If the name, address, or email address you provide us for the requestor does not match what is in our records, we will not be able to process the request.

5.3  Right to opt-out

  • The right to opt-out
    • California consumers have the right to opt-out of any “sale” of their personal information. As mentioned, the CCPA’s definition of “sale” is broad and includes sharing practices common among online marketplaces.
  • How to exercise the right to opt-out
    •  
      • In the comment box, type “CCPA opt-out request
      • Important note for users without a registered Social AniMall account: Social AniMall is unable to permanently opt-out consumers who do not have a registered Social AniMall account. When non-registered users opt-out by clicking the above link and setting the toggle switch to “out,” the opt-out choice will only apply to your use of Social AniMall through the browser used to submit your opt-out request so long as that browser’s cookies are not erased.
      • If you are submitting an opt-out request on behalf of a person without a registered Social AniMall account, go to the opt-out page on the person’s browser and set the toggle switch to “out.”
        • As mentioned, Social AniMall is unable to permanently opt-out consumers without a registered Social AniMall account. Please inform the consumer for whom you are making the request that the opt-out choice will only apply to his or her use of Social AniMall through the browser used to submit the request and only so long as that browser’s cookies are not erased.

5.4  Right to non-discrimination

A business may not discriminate against a California consumer because the consumer exercised their rights under CCPA. Social AniMall does not use the fact that you have exercised, or requested to exercise, any CCPA rights for any purpose other than facilitating a response to your request.

6. CCPA Metrics

The CCPA requires us to track and publish the below metrics for the previous calendar year. The below metrics are our calculations from January 1, 2020 to January 1, 2021, and include requests from all individuals in the U.S.

Metric

Number

Number of Access requests (“Requests to Know”) received:

0

Number of Access requests complied with in whole or in part:

0

Number of Access requests denied:

0*

Mean or Median number of days to substantively respond to Access requests:

0

Number of Deletion requests received:

0

Number of Deletion requests complied with in whole or in part:

0

Number of Deletion requests denied:

0*

Mean or Median number of days to substantively respond to Deletion requests:

0

Number of Opt-out requests received:

0

Number of Opt-out requests complied with in whole or in part:

0

Number of Opt-out requests denied:

0

Mean or Median number of days to substantively respond to Opt-out requests:

0

 *Social AniMall provides its users with a short grace period to cancel deletion and access requests. Most “denied” deletion and access requests (requests that were not complied with in whole or in part) were withdrawn/cancelled by users.

7. Do Not Track

California law requires us to let you know how we respond to web browser Do Not Track (DNT) signals. Because there currently isn't an industry or legal standard for recognizing or honoring DNT signals, we don't respond to them at this time. For more information about our privacy practices, please see our User Privacy Policy.

8. California’s “Shine the Light” Law

If you are a California resident, you are entitled once a year, free of charge, to request and obtain certain information regarding our disclosure, if any, of certain categories of Personal Information to third parties for their direct marketing purposes in the preceding calendar year. Social AniMall does not share personal information with third parties for their own direct marketing purposes without obtaining your consent or providing the ability to opt-out.

9. Cookies

We encourage you to manage your browser-based cookies by adjusting your device browser settings (e.g., Chrome, Edge, Firefox, Internet Explorer, or Safari). For more detailed information about our practices related to cookies, web beacons and similar technologies, please see our Cookie Notice above.

10. Security and Protection of Personal Information

For more information on how we protect your personal information from unauthorized use and access, see our entire User Privacy Policy.

11. Changes

We reserve the right to change this California Privacy Notice from time to time. Changes shall become effective on the date they are posted.

 

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